Klook OTA Channel Review for supplier

Summary information about the OTA channel

Overall rating: 5 /10
Current operational status: Active
Supported languages: Vietnamese, English, Chinese, Korean, Japanese, German, Spanish, French, Italian, Russian, Thai, Other languages
Main OTA service types provided: Tour/travel service sales
Services provided: Travel package, Accommodation, Tour, Airline tickets, Sightseeing tickets, Transportation, Other services
Scope of operations: Global, Asia
Support time for new approval process: More than 3 weeks
Owned by a parent company/group: Other
Evaluation of OTA sales/account opening for suppliers: Very difficult
Some limitations when collaborating with OTA channels: No contact information, Only show lead form, It take to long time to respond/ support
Which is platform where customers can book services?: Website and Mobile app (iOS, Android)
Does the OTA have an Extranet/ App for supplier/ owners?: Extranet and Mobile app (iOS, Android)
Service fee calculation method: For suppliers
Minimum sales commission fee for supplier: 20 %
Payment methods for customers (On frontend website or App): Credit card, E-wallet (by country)
Type of OTA channel: OTA channel
Support contact methods: Ticket
Registration link: https://www.klook.com/partner/
Data updated: 07/10/2024

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Klook is one of the largest online platforms for booking tours and travel experiences in Asia, connecting millions of travelers with a wide range of exciting activities and services at destinations around the world. With a user-friendly interface, easy navigation, and a diverse product catalog, Klook has become a trusted companion for many travel enthusiasts.

Benefits of Booking Services through Klook

Wide variety of options: Klook offers a vast collection of tours, attraction tickets, and experience-based activities, from famous tourist spots to unique local experiences.
Convenient booking: You can easily compare prices, read customer reviews, and book tickets online quickly and securely.
Flexible payment options: Klook supports various payment methods, making it more convenient for you to complete your transactions.
24/7 customer support: Klook’s customer support team is available around the clock to assist you throughout your booking process and service experience.
Attractive promotions: Klook frequently launches promotional deals and discounts to help you save on your travel expenses.

Benefits of Partnering with Klook (For Service Providers)

Market expansion: Klook helps you reach a large number of global travelers, increasing revenue and expanding your business market.
Increased credibility: Partnering with a reputable platform like Klook boosts the trustworthiness and credibility of your services in the eyes of customers.
Easy order management: Klook provides an online order management system, allowing you to track and manage bookings efficiently.
Targeted customer reach: You can target potential customers through Klook’s marketing tools.

A Few Considerations When Partnering with Klook

Competition: The market on Klook is highly competitive, so you need unique products and services to attract customers.
Service fees: Klook charges a certain fee for each successful booking.
Quality standards: You need to ensure that your services meet the quality standards set by Klook.
High commission fees: Klook often requires high commission fees from partners when selling services or tours on their platform. This can affect the profit margins of small or new businesses.
Fierce competition: As a global platform with numerous service providers, businesses must compete with many others in the same industry, creating pressure on pricing and service quality.
Dependence on the platform: Businesses may become overly reliant on customer traffic from Klook. If Klook changes its policies or provider rankings, the number of bookings can significantly decrease.
Limited control: Klook manages the booking and payment processes, meaning businesses may lose direct control over how their services are promoted and sold. This can reduce the ability to build long-term relationships with customers.
Quality requirements: Klook has high standards for service quality and regularly evaluates partners based on customer feedback. If businesses fail to meet these standards, they may be ranked lower or even removed from the platform.
Frequent promotion requirements: To remain competitive and attract customers, Klook often encourages partners to participate in promotional campaigns, which can impact profit margins.

In summary, Klook is an excellent platform for both travelers and travel service providers. If you’re looking for a platform to book tours and travel services or want to expand your business market, Klook is a worthwhile option to consider.